Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping fee.

How long does shipping take?

Standard shipping typically takes 5–8 business days. Expedited options may be available at checkout.

Do you ship internationally?

Currently we ship within the United States. Stay tuned for international shipping updates.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Please visit our Return Policy page for full details.

How do I start a return?

Contact us at our contact page or email dmoda.shoes@outlook.com with your order number and reason for return.

Sizing

How do your shoes fit?

Our shoes generally run true to size. If you are between sizes, we recommend sizing up for the most comfortable fit. Each product page includes specific fit notes where applicable.

Do you carry wide widths?

We carry select styles in wide widths. Filter by width on our collection pages or check individual product listings.

Products

Are your shoes vegan?

Yes! The majority of our footwear is made from vegan-friendly materials. Product descriptions will note any exceptions.

What shoe styles do you carry?

We carry women's heels, sandals, ankle boots, flats, dressy pumps, sparkly heels, platform sandals, and more. Visit our collections page to browse all categories.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available at checkout.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement. Contact us immediately at dmoda.shoes@outlook.com.

Contact

How can I reach you?

You can reach us at dmoda.shoes@outlook.com or call 567-315-8757. Our customer service team is available Monday–Friday, 10am–5pm EST.